Return and Cancellation Policy

At Ovantica, ensuring customer satisfaction remains our utmost priority. We are dedicated to working closely with each client, focusing on meeting your specific needs.

7-Day Replacement Policy

If you're not satisfied with our services, we offer a 7-day replacement policy, in line with industry standards. Please carefully review all conditions and details of the product or service you're purchasing from Ovantica before making your decision.

Order Cancellation

Policy on Partial Cancellation: Ovantica does not accept partial order cancellations. To streamline the process, we recommend canceling the entire order and then reordering the necessary quantity.
Before Shipment: If you cancel your order before it has shipped, we will refund the full amount, minus any applicable charges.
After Shipment: If you cancel your order after shipment but before receipt, the refund will be subject to deductions for two-way shipping costs.

Replacement Details

7-Day Replacement Guarantee: We offer a 7-day replacement for all purchased items, no questions asked.
Contact Deadline: For a replacement, you must contact us within 7 days from the delivery date.
Delivery Timeline: Delivery usually occurs within 2-3 working days after placing the order.

Conditions for Return

Manufacturing Defects

If you find any manufacturing defect, you can return the items to us within 7 days of receipt for a replacement, subject to verification.

Failed Pickups

Replacement requests will be canceled if there are 3 failed reverse pickup attempts or if two weeks have passed since the first pickup attempt.

Damage During Use

Returns will not be accepted for items damaged by the customers beyond normal usage.

Packaging for Return

Ensure secure packaging for the return to avoid damage or loss during transit, and include all original packaging (tags, etc.).

Self-Shipped Returns

For self-shipped returns, we advise using a reliable courier service. The shipping charges will not be reimbursed.

Inspection and Replacement

Upon receipt of your return, Ovantica will inspect the item and arrange for a replacement, provided the returned item is in the same condition as when sent.

How to Return Items - Simple 2-Step Process

Initiating a Return

Email us or raise a ticket using your registered email ID, including your order ID and registered phone number.
Send us a picture of any damaged/broken items to raise a ticket.

Pickup Service

Our logistics team will organize the pickup within 48-72 hours of the pickup request.
Ensure your availability for the pickup and confirm before handing over the return.

Return Address

Ovantica.com
NO:16, 2nd Floor, Ranga Street,
Tambaram Sanatorium, Chennai 600045
Landmark - Saravana stores Elite
Hotline: 09150275508

Return Processing Time

Timeframe: The return process may take up to 15 days, depending on your location and courier service.
Inspection and Replacement: Once received, the replacement process begins after a 48-hour inspection period. You will be kept informed via email about the status.

General Conditions for Return Pickup

During the pickup process, the product will be checked for the following conditions:

Correct Product

The product's IMEI, name, image, brand, and serial number will be verified to ensure it matches the product that was sold.

Complete Product

All items included in the original box (e.g., remote control, starter kits, instruction manuals, chargers, headphones, etc.), as well as any freebies or combos provided, must be returned.

Unused Product

The product should be in its original condition - unused, unwashed, unsoiled, without any stains. For electronic devices, ensure the device is formatted and any screen locks are disabled.

Undamaged Product

The product, including components like SIM trays, charging ports, headphone ports, and back-panel, should be free from damage, scratches, dents, tears, or holes.

Undamaged Packaging

The product's original packaging or box should be intact and undamaged.

Contacting Customer Support

For any issues with the product, contact Ovantica's Customer Support at 8065127228 or visit our support page to raise a ticket.