Warranty Policy
At Ovantica, we stand behind the quality of our products. Our warranty program ensures that you receive reliable devices backed by comprehensive coverage.
Scope of Warranty
Android Smartphones
6 MonthsAll Android smartphones come with a 6-month warranty covering manufacturing defects.
Apple iPhones
1 YearAll iPhones are covered with an extended 1-year warranty for complete peace of mind.
Laptops
30 DaysLaptops come with a 30-day warranty covering hardware defects and functionality issues.
Smartwatches
6 MonthsAll smartwatches are covered with a 6-month warranty on hardware and functionality.
Tablets
6 MonthsTablets come with a 6-month warranty covering all manufacturing defects.
Gaming Consoles
6 MonthsGaming consoles are covered with a 6-month warranty on hardware components.
What's Covered
- Manufacturing defects
- Hardware malfunctions
- Battery issues (if not caused by physical damage)
- Display problems (dead pixels, unresponsive touch)
- Speaker and microphone issues
- Connectivity problems (WiFi, Bluetooth, cellular)
What's Not Covered
- Physical damage (cracks, dents, water damage)
- Damage caused by misuse or negligence
- Software issues or corruption
- Unauthorized modifications or repairs
- Accessories (chargers, cables, earphones)
- Normal wear and tear
How to Claim Warranty
Contact Customer Support
Reach out to our customer support team at 8065127228 or email support@ovantica.com with your order details and issue description.
Diagnosis
Our technical team will guide you through basic troubleshooting. If the issue persists, we'll arrange for pickup or ask you to ship the device.
Repair or Replacement
Upon verification of the defect, we will repair or replace your device as per the warranty terms. This typically takes 7-14 business days.
Return
Your repaired or replaced device will be shipped back to you free of charge.
Important Notes
- Warranty is valid from the date of delivery.
- Original purchase invoice is required for all warranty claims.
- Warranty is non-transferable and applies only to the original purchaser.
- Extended warranty options are available at the time of purchase.
- Warranty services are provided by our authorized service partner, Warranty Bazaar.